Statutory Right

For goods determined to be damaged or faulty, we offer a 30 day returns policy. This covers all physical items sold – including fine art and will be accepted if the refund is requested within this time frame.

Exception may apply if damage or fault is proven to be non-preexisting. We take inventory of all fine art sold – with wear and tear evidenced (if applicable), so be aware of this policy prior to a purchase.

E-tickets are excluded from this policy, as per all non-physical media.

Change of Mind

We offer a standard 14 day ‘cooling off’ period for all online and telephone purchases, with exception to:

• Bespoke / custom-made art, commissioned or otherwise; and
• All e-ticket sales.

No refund can be guaranteed for any change of mind request made outside of this 14-day window., or for any purchase made in-person.

Request A Refund

You can request a refund by following the below link to get in touch with us. Please provide physical proof of purchase (such as an invoice or order number); any requests made without evidence of purchase will not be accepted, even if otherwise within a refund period:

All emails will be responded to within 24 hours.

Legal

Our refund policies are in accordance with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For more information, please read more on their respective links.